Privacy Policy and Cookies
1. SCOPE AND ACCEPTANCE
1.1 This Privacy Policy explains how personal data is collected, used, and disclosed in connection with your use of this website to obtain assistance with a Cambodia e-visa application.
1.2 "Personal data" means any information capable of identifying you, whether alone or in combination with other information held by us.
1.3 By using this website or ordering a service, you accept the practices described in this Policy.
2. CATEGORIES OF PERSONAL DATA COLLECTED
2.1 Application Data. To submit an e-visa application on your behalf, we collect data required by Cambodian authorities to assess the request, including full name, residential address, date of birth, passport details, and itinerary information (travel dates, port of entry, accommodation).
2.2 Sensitive Data. Certain applications may require additional categories of data, such as health declarations or, in limited circumstances, information relevant to criminal-history checks. Such data is collected only where required for the application in question.
2.3 Supporting Documentation. We may request supporting documents, including passport scans, photographs, proof of accommodation, invitation letters, or, for minors, signed parental or guardian consent.
2.4 Technical Data. We automatically collect technical information when you access the website, including IP address, browser type, device type, approximate location, and aggregated usage statistics.
3. PURPOSES OF PROCESSING
3.1 To prepare, complete, and submit applications to the competent Cambodian authority for adjudication.
3.2 To communicate with you regarding your enquiry, order, or application status.
3.3 To analyze and improve the functionality of the website and the quality of the Service.
3.4 To comply with applicable legal or regulatory obligations.
3.5 To detect and prevent fraud, and to verify compliance with our Terms and Conditions.
4. DISCLOSURE OF PERSONAL DATA
4.1 Government Authorities. Personal data is disclosed to the competent Cambodian authority for the purpose of adjudicating your application.
4.2 Service Providers. Personal data may be disclosed to third-party providers engaged to perform functions on our behalf, including payment processing, email delivery, and analytics, limited to what is necessary for the relevant function.
4.3 Affiliates. Personal data may be shared with companies affiliated with us for purposes consistent with this Policy.
4.4 Legal Disclosure. Personal data may be disclosed where required by law, in response to a lawful request from a public authority, or to protect our legal rights.
4.5 We do not sell personal data to advertisers or unrelated third parties.
5. DATA SUBJECT REQUESTS
5.1 You may, at any time, request a copy of the personal data we hold concerning you, or request its deletion, subject to any retention obligation described in Section 6.
6. SECURITY AND RETENTION
6.1 Personal data is stored on systems protected by passwords, firewalls, and encryption. No method of electronic transmission or storage can be guaranteed entirely secure, and no representation is made as to absolute security.
6.2 Personal data is retained for a period of three (3) years from collection, following which it is automatically deleted, unless a longer retention period is required by applicable law.
7. AMENDMENT
7.1 This Policy may be amended at any time without individual notice. The version published on the website at the relevant time governs.
8. THIRD-PARTY WEBSITES
8.1 The website may contain links to third-party websites. We do not control, and accept no responsibility for, the privacy practices of such websites.
9. APPLICATIONS INVOLVING MINORS
9.1 Where an application concerns a person under the age of 18, the parent or legal guardian submitting the application confirms that they are authorized to provide the minor's personal data and to consent to its processing solely for the purpose of the relevant application.
10. IDENTITY OF THE DATA CONTROLLER
10.1 This website is operated by cambodia-evisa.info an independent entity that provides application support in connection with Cambodia e-visas. It is not affiliated with the Government of Cambodia or any diplomatic mission.